![]() ![]() Reading and writing abilities are utilized often.Communication skills are utilized a significant amount of time when interacting with guests and employees.Must be available for PM shift and have weekend availability.Use a keyboard to operate various property management and reservations systems, etc.Handling objects, products and computer equipment.Carrying or lifting items weighing up to 50 pounds.Frequently standing up behind the desk and front office areas.This job requires ability to perform the following: Although this is not an over night position, the ideal candidate should be able and willing to work over nights when necessary. High School diploma or equivalent, plus one-year front office/guest relations experience including some supervisory training/experience. Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.).May be expected to work over night (night audit) when needed.Promote teamwork and quality service through daily communication and coordination with other departments.Make appropriate service recovery gestures in accordance with established guidelines. Respond appropriately to guest complaints.Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.Promote hotel services, facilities and outlets provide guests with information such as local attractions and directions to increase guest satisfaction.May be responsible for issuing safe-deposit boxes to guest and ensuring the security of keys. Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions.Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank.Up-sell rooms where possible to maximize hotel revenue.Alert management of potentially serious issues. ![]()
0 Comments
Leave a Reply. |